Frequently Asked Questions
Frequently Asked Questions – Hamsaia Online Store
1. How can I place an order on Hamsaia?
Simply visit our website, choose the products you need, and complete your payment securely online. Your order will be reviewed and prepared immediately by the Hamsaia team.
2. What happens after I complete the payment?
After your payment is confirmed, your order is prepared in Hamsaia’s dedicated warehouses in Afghanistan and delivered to your family or the selected recipient according to the address and time provided on the website.
3. Is it safe to pay from outside Afghanistan?
Yes, absolutely. All transactions are processed through secure, encrypted payment gateways. You can shop confidently knowing your information is fully protected.
4. How long does it take for the order to reach my family?
Delivery time depends on the type of product and the recipient’s location, but we are committed to delivering all orders as quickly as possible.
5. Can I get support through WhatsApp?
Yes 👌 Our support team is always available on WhatsApp to answer your questions and help you track your order. Just click the WhatsApp link to contact us directly.
6. Where do the products come from?
All products are prepared and shipped from Hamsaia’s exclusive warehouses. Each item is checked for quality and freshness before dispatch to ensure your family receives only the best.
7. What should I do if there’s a problem with my order?
No worries! Just contact our support team via WhatsApp or phone. We take full responsibility for every order and stay with you until the issue is completely resolved.
8. What types of products can I order?
You can order all kinds of groceries — including rice, flour, pulses, oil, nuts, dairy, beverages, sweets, and other essential household items — directly from Hamsaia’s online store.
9. Can I place orders for multiple addresses?
Yes, you can order for multiple addresses; however, each address must be placed as a separate order. This ensures accurate and timely delivery for every recipient.
