How to Place an Order on Hamsaia Online Store

Placing an order on Hamsaia is simple and quick. We’ve designed the shopping process so that every customer — even if it’s their first time using the site — can easily complete a purchase and be confident that their order will reach their family in Afghanistan safely and on time.

Order Process

1. Select Your Products
2. Visit the Hamsaia website and browse through various categories such as groceries, nuts, dairy, beverages, sweets, and more. Choose the products your family needs.
3. Add to Cart
4. After selecting each product, click Add to Cart. You can view your cart anytime and adjust product quantities as needed.
5. Enter the Delivery Address in Afghanistan
6. Next, enter the full and correct address of your family or recipient in Afghanistan. Make sure the details are accurate to ensure on-time delivery without delays.

Note: If you wish to send products to multiple addresses, please place separate orders for each destination.

1. Secure Online Payment
2. After reviewing your order, proceed to the secure payment gateway to complete your transaction online. All payments are encrypted and completely safe.
3. Order Preparation in Hamsaia Warehouses
4. Once payment is confirmed, our team in Afghanistan prepares your order in our dedicated Hamsaia warehouses, ensuring all products are fresh, safe, and high quality.
5. Delivery According to the Selected Time and Address
6. Your order will be delivered to your family or recipient based on the chosen time and entered address at checkout.

Fast Support at Every Step

If you face any issues or have questions at any stage, our support team is always available via WhatsApp:

👉 Contact us on WhatsApp

With this simple process, you can be confident that your order will be handled quickly, accurately, and with care — ensuring your loved ones in Afghanistan receive everything they need on time and worry-free.

Shipping and Return Policy

1. Shipping

Products are sourced internationally and delivered by the Hamsaia team directly to customers in Afghanistan. Delivery is made to the address provided by the customer.

2. Returns

Customers must notify Hamsaia via WhatsApp to arrange product returns. Returns are free of charge and only accepted for unopened and undamaged products. Perishable and opened food items cannot be returned.

3. Refunds

Refunds are processed within 7 business days after the returned products are received and inspected. Refunds are issued using the same payment method as the original transaction.

4. Contact for Returns

📞 WhatsApp: +46 700 000 990
📧 Email: support@hamsaia.com