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Shipping and Return Policy – Hamsaia Online Store
Hamsaia has designed the order delivery process to be simple, transparent, and reliable — so you can shop with peace of mind knowing your order will reach your loved ones exactly as expected.
Order Process
- Placing the Order and Online Payment: Select grocery items and pay securely online.
- Preparing the Order at Hamsaia Warehouses: Our team in Afghanistan prepares your order from dedicated warehouses after confirming payment.
- Delivery to the Registered Address: Orders are delivered to the address provided at checkout, on time.
Hamsaia’s Delivery Commitment
- Transparency and Reliability: All items are sourced and shipped directly from our warehouses.
- Guaranteed Quality: Every product is fresh, safe, and reliable.
- Fast and Accurate Delivery: Orders are delivered quickly and carefully across Afghanistan.
With Hamsaia, sending groceries to Afghanistan is easy and worry-free. Just place your order — we’ll handle the rest with care and precision.
Return & Refund Policy
- Customers must contact Hamsaia via WhatsApp to arrange returns.
- Returns are free of charge and accepted only for unopened and undamaged items.
- Perishable goods and opened food items cannot be returned.
- Refunds are processed within 7 business days after inspection and issued via the original payment method.
📞 WhatsApp: +46 700 000 990
📧 Email: support@hamsaia.com
